Get off the beaten path: stay in unique, privately owned holiday rentals
You are here: »Support »Arrivals and Departures

Why do I have to enter my arrival details and time?


Private holiday rentals do not have a concierge and most owners do not live next door. We need to communicate your exact arrival time to the owners at least 1 week prior to your arrival so they can organise for someone – or themselves – to be there when you are. This is even required if you are to pick up the keys at an office rather than the rental itself.

We also ask for your arrival details (flight or train number and scheduled arrival time) in advance so that owners can check your flight delays.

Please always call your contact when you land at the airport to confirm that you are on your way.

»Similar Questions

Do you follow us Twitter and Facebook yet?
Join the conversation to be the 1st to know about our promotions & competitions!

Welcome to Holiday Velvet Help

Answers to all the questions you have about booking a holiday rental through Holiday Velvet.!

Common Questions

Find Worldwide Holiday Rentals

Go to
Copyright © 2006 - 2013 Holiday Velvet